Please read before contacting us:
Most frequently asked questions can be answered directly in the app, if you are using Free Bitcoin Cash, update to the latest version (1.0.3).
Tap Control Panel -> Help/FAQ
Free Bitcoin Cash:
We send Bitcoin Cash BCH on-chain to any Bitcoin Cash wallet, you can find a wallet here.
Do not register a BTC wallet address, any Bitcoin Cash transactions will not show in a BTC wallet and may be lost forever.
Payouts are automatic, once per week, all you need is at least 10,000 satoshi and a registered wallet address on Monday, then you will be paid out on Tuesday.
We send Litecoin on-chain to any Litecoin wallet, you can find a wallet here.
Payouts are automatic, once per week, all you need is at least 20,000 litoshi and a registered wallet address on Monday, then you will be paid out on Tuesday.
Avoid exchanges and wallet services where you don’t hold your own private keys, we send small amounts which may get confiscated by these services due to a minimum deposit amount or for other reasons.
We are not affiliated with any wallet software or service, if you are having any problems with your wallet you’ll need to contact them.
If the app said you got paid out but you don’t see the transaction in your wallet:
Look up your BCH wallet address on a Bitcoin Cash Explorer, or your LTC wallet on a Litecoin Explorer
If you are using a wallet service or exchange, transaction may be delayed up to 6 hours to wait for block confirmations on their end.
Some exchanges and services confiscate any transaction smaller than a certain amount, contact them and make sure they don’t have a minimum deposit amount.
If you are using a standard wallet, make sure it’s completely synced, and contact your wallets support or development team if you still can’t see the transaction.
Changing registered wallet address:
Tap control panel, if you have a pen/edit icon next to your registered wallet address, just tap that to change it.
If you have a lock icon next to your registered wallet address, tap ‘Request Code’ and we’ll send a code to your email address which you can enter to unlock wallet changes.
If you don’t have a button that says ‘Control Panel’ on the main menu, make sure you update to the latest version of the app.
Still having trouble with our apps? Contact us to let us know, note that we currently only answer questions related to Free Litecoin or Free Bitcoin Cash.
Please provide all information that may help, write clearly and in English